In today’s fast-paced world, business owners and managers are always looking for ways to simplify operations and make better business decisions. With Artificial Intelligence (AI) becoming more accessible, there is a growing trend in leveraging AI to create systems that are smarter, faster and more efficient for businesses of all sizes and industries.
The latest version of Odoo brings AI-driven automation to the forefront, helping businesses streamline workflows, improve customer service, and make smarter, data-backed decisions. Whether you’re a startup or an established company, Odoo’s AI-powered tools are designed to save time, reduce manual work, and boost overall efficiency.
Let’s explore how AI is integrated into Odoo 18, the key features driving automation, and what the future holds for business using Odoo.
What is AI in Odoo?
Odoo integrates AI to help businesses work faster and more efficiently. Instead of spending hours on manual tasks like data entry, customer support, or forecasting, AI automates the process - freeing up valuable time for teams to focus on higher-priority work. The best part? You don’t need a technical background to use these features. Odoo’s AI tools are built directly into its user-friendly interface, making automation accessible to everyone.
Here’s some of the ways Odoo is using AI to transform business processes:
AI in Accounting
AI Powered OCR for Automated Accounting
Manually entering invoice details can be tedious and prone to errors. Odoo 18 takes the hassle out of the process with AI-powered Optical Character Recognition (OCR). It scans and extracts key data from invoices, receipts and other documents then records the information automatically - cutting down on manual data entry and reducing mistakes since AI verifies the data before saving it. It also leads to faster processing times, leading to quicker approvals and payments. What’s even better is that the AI learns from previously recorded invoices from the same vendor, improving its accuracy over time. It also recognizes the appropriate expense category on its own, making the process faster and more consistent. For businesses handling large volumes of financial documents, this feature can save valuable hours every week while keeping the data clean and reliable.
Automatic Bank Reconciliation
Odoo uses AI algorithms to automatically match bank statement lines with corresponding accounting entries. This automation reduces manual effort and helps minimise errors in financial records. Odoo can also suggest and apply matches for recurring transactions, further streamlining the reconciliation process.
Analytic Accounts
Odoo’s AI capabilities extend to analytic accounting by automatically assigning analytic accounts based on transaction descriptions. When processing invoices or bills, Odoo can suggest the appropriate analytic accounts by analyzing the description and other relevant information. This ensures accurate account allocation, further simplifying the accounting process.
AI Powered CRM: Smarter Sales with Less Effort
Managing leads can be overwhelming, but AI helps take the guesswork out of sales. Odoo’s CRM makes it easier through a feature called Predictive Leads Scoring. This feature uses historical data from the CRM and other factors such as contact information quality, geographical location and source of the lead to analyze and predict which deals are most likely to close. This predictive lead scoring allows sales teams to prioritize high-potential opportunities, ensuring that efforts are focused on where they matter most. In addition, Odoo offers a Lead Enrichment feature that automatically enhances lead data from external sources such as company details, industry and more. This enriched data provides sales teams with a comprehensive view of their leads, enabling more informed and personalized engagement strategies. Moreover, Odoo’s CRM can be configured to assign leads to specific salespeople based on these scores, to further optimize the chances of conversion.
Predictive analysis for Sales and Inventory
Understanding future trends is critical for managing inventory and meeting customer demands. Odoo’s AI-driven predictive analysis analyzes past sales data to predict demand. This helps businesses optimize stock levels while reducing costs and improving inventory turnover rates. Additionally, Odoo offers a forecasted report feature that provides a real-time view of projected stock levels. This tool assists businesses with planning and decision making to ensure stock availability for upcoming sales, manufacturing and replenishment activities. By leveraging these AI-driven tools, businesses can make informed decisions, maintain optimal inventory levels, and respond effectively to market demands.
OdooBot, the AI Customer Support Assistant
Customers expect fast responses, but small teams can’t always be available 24/7. With OdooBot, the AI-driven chatbot can instantly answer FAQs, reducing the workload on human agents. OdooBot can also help guide customers through order tracking, returns and account issues. Live agents only need to step in when needed, making customer service faster, more efficient, without needing a large support team.
To get the most out of OdooBot, a bit of setup is required. You’ll first need to install the Live Chat module from the Odoo Apps menu. Once installed, you can create a new chatbot and begin defining its dialogue script which guides the chatbot’s responses using step types like text or questions, and action-based steps such as collecting email addresses or forwarding to a live agent. OdooBot can also be configured to create support tickets, route users to the right helpdesk team or collect contact info. To activate it on your website, simply assign it to a live chat channel and set up rules to define where the bot appears (either based on URL or visitor behavior). With just a few steps, even a small business can provide responsive, helpful support around the clock.
AI-Generated Content for Emails and Websites
AI Powered Content Creation
Creating engaging content can be challenging, especially when trying to maintain a consistent brand voice across different platforms. Odoo 18 helps lighten this load with its built-in AI-powered text generation now integrated with ChatGPT. This tool assists in crafting professional, personalized content - whether you’re working on email campaigns, website pages, or product descriptions. By analysing context and tone, the AI ensures your messages feel on-brand, relevant and consistent across all communication channels. This not only saves time but also helps tailor content for your audience more effectively, further enhancing the quality and impact of your communications.
AI Powered Content Creation and Layout Suggestions
But content isn’t the only thing AI can help you with on your website. In addition to writing support, Odoo 18’s AI tools can also suggest optimal website layouts based on your industry and the type of content you’re publishing. This means faster setup and more strategic design choices, even if you’re not a designer. Whether you’re in retail, manufacturing, or services, the system uses built-in templates and smart layout suggestions to help you create a polished, user-friendly website that fits your business goals.
Search Recommendations
Odoo’s AI also improves the shopping and browsing experience for your visitors. By analyzing user behavior and search history, it can automatically recommend relevant products or content. This helps users find what they’re looking for faster - and increases the chances of conversion. This website feature not only improves engagement but also reduces the amount of manual work required to build and manage an effective online presence.
AI in Recruitment:
Odoo 18 enhances recruitment processes by integrating AI-driven features that streamline hiring workflows. The Recruitment module now includes AI capabilities such as automatic CV parsing, where the system extracts relevant information from resumes and populates candidate profiles, reducing manual data entry and minimizing errors. This feature not only improves efficiency, but also contributes to more effective hiring practices.
Odoo 18 brings AI to everyday business operations, making automation more accessible than ever. Whether it's handing invoices, managing customer support or optimizing inventory, these features help businesses save time and focus on growth. As Odoo continues to evolve, it will be exciting to see how AI technology is further enhanced in future versions and releases
